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March 01, 2006
Computer Technology Opens a World of Work to Disabled People
No one has statistics on just how many disabled people work from home as phone agents. But the market research firm IDC says that about 112,000 home agents--both disabled and not--were working for outsourcing firms like Willow, Alpine Access of Golden, Colo., and J. Lodge of Hammonton, N.J., at the end of 2005. That number is expected to climb to 300,000 by 2010. That does not count employees of companies that hire their own home agents. Many new jobs will go to people who are disabled or to people who care for them, several specialists said, because there are more programs to train them.
Posted by Michelle at March 1, 2006 07:01 PM